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About Gehna

1. Who are you guys? What makes Gehna different?

Encouraging a luxury culture for bespoke items, Gehna has been a pioneer in offering jewellery personalization services to the discerning connoisseurs of fine jewellery. You can explore more about Gehna here.

2. Where is Gehna located?

We have our flagship store in Harrington Road, Chennai, India. To book an appointment with our Personal Shopping Consultant, please click here.

3. Do you have a piece I'm looking at in Stock?

We have some of our pieces in stock at our Flagship store in Chennai. Please check with our Customer Care Team if you'd like to try the piece before buying it on our website.

4. Can I see the piece on a model?

If the piece is in stock at our store in Chennai, our Customer Care Team can take a picture of the piece on a model for you. Alternatively our amazing technical team can show how the piece looks on a virtual mannequin. Reach out to us at 044-28363602 to request the service.

5. Where is your jewellery made?

All our jewellery is hand-made at our workshop in Chennai, India.

6. Do you have a warranty on your jewellery?

Yes, we have a one-year warranty on all our jewellery and a 31 day satisfaction guarantee return policy. The one-year warranty is valid for quality of our workmanship. If you damage a piece, we'd be happy to repair it for you at a reasonable price. The warranty is void if another jeweler resizes or modifies the pieces, since alterations, when done incorrectly, can damage the gems or the strength of the setting.

7. Why should I sign up for your account?

By signing up for an account with Gehna you can avail following benefits:

a) Access to your order history

b) Quicker check out with address book and billing information.

c) Password-protected Wish List and access from anywhere.

d) Receiving personalized offers, discounts and more from Gehna.

8. Why should I subscribe to your newsletter?

By subscribing to the Gehna newsletter you get previews to our new design collection before they're on the website. Every month we also update you with our new blog posts and occasionally provide our customers with discount coupons and special offers.

9. Do you sell gift-cards or gift certificates?

Yes. Gehna Gift Cards allow you to give a special person in your life the pleasure of creating a dream that comes true: a one-of-a-kind piece of jewelry, made just the way he/she designed it. Can you imagine a better way to guarantee that your present will fit her in every way?

10. I cannot find the piece anymore on the website. Can I still order it?

We do occasionally update our selection and remove pieces we used to offer. Incase you are not able to find the piece on our website anymore, please call our Customer Care at 044-28363602 or email us to place an order.

11. Why did the price change on the piece I have been planning to purchase? Can I lock the price?

At Gehna, we handcraft every piece of jewellery from scratch. We do so to ensure you get exactly what you want. Our team constantly works to make sure we find the highest quality gemstones and precious metals. This is the level of service our customers count on. Because of this, prices we pay to our suppliers may vary, hence we update the prices based on the trends in the market. Sometimes prices may go up and sometimes they will go down, (yes, really! ;)). This is the reason you are seeing a different price today than you may have seen in the past. But the most important thing is that you can rest assured you are getting the highest quality gemstones, metals, and workmanship from us.

Shipping & Returns

1. How much does shipping cost?

We currently offer free shipping in India for purchase value more than 10000 INR. For international shipments please refer to the charges at the time of checkout.

2. What is the estimated delivery time?

Delivery time of the piece depends on availability. If we do not have the piece in stock, we will have to hand-craft it for you. Once you add a piece to the cart with your postal address, we will tell you the estimated delivery time. In most cases, if the product is in stock we take 2-3 days for delivery within India & if we have to make it to order, it takes about 10- 14 days.
International delivery varies depending on the country. Please find the details at the time of check-out.

3. How safe is my product?

All our products are securely packed to avoid any damage during transit. Please rest assured about safety of your beautiful jewellery when you order.

4. Can I check the status of my order?

Yes, of course! Feel free to get in touch with our Customer Care Team for any queries regarding the jewellery you have ordered.

5. Do you ship to countries outside India?

Yes we do ship outside India. Please note, the taxes & charges are as applicable.

6. Can I check the status of my international order?

Please call or email our Customer Care Team to help with the status of international orders.

7. Is my package insured? Do I have to be home to collect my package?

All packages we send are insured. A signature and id proof is required on delivery of order. You will receive an email that your package is on its way.

8. How do I check if you deliver to my pin-code?

Please click here to check if we can deliver the jewellery to your pin-code.

9. How do I return my purchase?

We offer an exceptional 15-day money-back-return policy on any jewellery purchased with us. Send back your jewellery in original condition, with the jewellery invoice attached, for a full refund. All you pay is return shipping. Contact our Customer Care Team - 044 - 28363602 for arrangements.

10. Will I have to pay for shipping my products back to you?

Yes, in case you decide to return a product, you will be charged for return shipment.

11. How long does it take to get a refund?

After receiving your returned order, our team would inspect it and credit the amount in 4-5 working days. It depends on your card issuer on how long it takes to reflect in your account.

12. Do you take return of International shipments?

Sorry, for international shipments we do not have a return policy.

Jewellery & Gemstones

1. Can I commission a custom design from scratch?

Yes, of course! Our talented designers would be happy to help customize a design from scratch. Visit our Customize page and please fill out the details. Also give Gehna Customer Care a call at 044-28363602 and our personal shopping consultants would be happy to assist you.

2. Do you offer trial of jewellery for custom orders?

We offer trial of custom-made orders at our boutique in Chennai. If you'd like to take a trial please let us know and we'll make the arrangements for the same at our store in Chennai.

3. Can I order designs on your website with different gemstones & size?

Some designs are available with different size or shape of gemstones or we may carry something similar in the size and shape you want. Call or Email our Customer Care team for your queries.

4. Are your gemstones natural?

Yes all our gemstones used in the jewellery are natural.

5. Is your jewellery hallmarked?

Yes all our jewellery is BIS Hallmarked. Stay assured of the best from us.

6. What is the quality of diamonds used in your jewellery?

All our diamond jewellery is made with FG - VVS graded diamonds. Incase you'd like to use diamonds of lower quality in any of the designs on our website, please get in touch with our Customer Care team 044 - 28363602 or just e-mail us your specs and we will do our best to source them for you.

7. From where are your gems & diamond sourced?

It is not always possible to tell from where a gemstone or diamond originated after it has been cut and polished. But at Gehna we choose our suppliers carefully and do our best to assure that all precious & semi-precious stones we sell are responsibly mined.

8. Do you sell conflict free diamonds?

We at Gehna believe in fair trade practices. We take special care to source from vendors who sell only conflict free diamonds.

9. Can I order designs on your website with CZ stones?

We love creating heirlooms that last for generations. Why not trying beautiful gemstones like white sapphire or white topaz than using something that's made in a factory. Consider affordable colorful gems such as amethyst, citrine or garnet. You'll thank us later!

10. Can you make jewellery with our gemstones or diamonds?

Sorry, we do not undertake custom-made orders with clients' gemstones & diamonds. Setting gemstones is a risky business and we'd rather not assume the risk of breaking or damaging your gem.

After Sales Service

1. Do you match prices if an item purchased goes down in price later?

All sales prices are final and Gehna does not price match. Our prices are calculated using current prices of metal and gems to give you the best rate possible. These prices do change from time to time and our prices do too.

2. What happens if a ring I bought from your website does not fit me?

Gehna offers one free re-sizing within 15 days of delivery. All you have to pay is shipping. Re-sizing can take two - three weeks depending on the style. Some styles may not be resizable; we'll let you now before we complete your order.

3. Can I take the ring to local jewelers for re-sizing?

Of course, but we don't recommend it. We can't accept return of items that we have been modified by someone else. This also voids the warranty, because these modifications, when done incorrectly damage the gems or the strength of the setting.

4. What if there is a problem with my purchase?

Gehna offers one year warranty on all its products. Incase of manufacturing defect, we will repair it for free and pay for the shipping too. Please call or email our Customer Support Team & we'll be happy to address your issues. We want you to enjoy your piece and not leave it sitting inside the box!

Payments

1. What forms of payment do you accept?

We currently accept Master Card, Visa, American Express & PayPal. You can also send us a cheque. Just call us at 044-28363602 & we'll help you with the details.

2. Is it safe using my credit/debit card on your website?

We offer 128-bit encryption to protect all information online, which is consistent industry practice. Please also read our policies in Terms & Conditions for details

2. Do you accept international credit cards?

Yes we accept international credit cards. We have tied up with CCAvenue to process international credit cards.

What Our Customers Say

The Gehna Blog

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