Frequently Asked Questions

About Gehna

Encouraging a luxury culture for bespoke items, Gehnahas been a pioneer in offering jewellery personalization services to the discerning connoisseurs of fine jewellery. You can explore more about Gehna here.

We have our flagship store in Harrington Road, Chennai, India. To book an appointment with our Personal Shopping Consultant, please click here.

We have some of our pieces in stock at our Flagship store in Chennai. Please check with our Customer Care Team if you'd like to try the piece before buying it on our website.

If the piece is in stock at our store in Chennai, our Customer Care Team can take a picture of the piece on a model for you. Alternatively our amazing design team can show how the piece looks on a virtual mannequin. Reach out to us on Whats App at +91-9840702969 to request the service.

Most of the jewelry is hand-made at our workshop in Chennai, India. Some of the designs are outsourced to our manufacturing partners across India.

Yes, we have a one-year warranty on all our jewelry and a 7-day satisfaction guarantee return policy. The one-year warranty is valid for quality of our workmanship. If you damage a piece, we'd be happy to repair it for you at a reasonable price. The warranty is void if another jeweler resizes or modifies the pieces, since alterations,when done incorrectly, can damage the gems or the strength of the setting.

By signing up for an account with Gehna you can avail the following benefits: a) Access to your order history. b) Quicker check out with address book and billing information. c) Password-protected Wish List and access from anywhere. d) Receiving personalized offers, discounts and more from Gehna.

By subscribing to the Gehna newsletter you get previews to our new design collection before they're on the website. Every month we also update you with our new blog posts and occasionally provide our customers with discount coupons and special offers.

Yes. Gehna Gift Cards allow you to give a special person in your life the pleasure of creating a dream that comes true: a one-of-a-kind piece of jewelry, made just the way he/she designed it. Can you imagine a better way to guarantee that your present will fit her/him in every way? Please reach out to our Customer Support Team at +91-9840702969 for more details on the Gift Cards.

We do occasionally update our selection and remove pieces we used to offer. In case you are not able to find the piece on our website anymore, please call our Customer Care at +91-9840702969 or email us [email protected] to place an order.

At Gehna, we handcraft every piece of jewellery from scratch. We do so to ensure you get exactly what you want. Our team constantly works to make sure we find the highest quality gemstones and precious metals. This is the level of service our customers count on and because of this, prices we pay to our suppliers may vary, hence we update the prices based on the trends in the market. Sometimes prices may go up and sometimes they will go down, (yes, really! ;)). This is the reason you are seeing a different price today than you may have seen in the past. But the most important thing is that you can rest assured you are getting the highest quality gemstones, metals, and workmanship from us.


Shipping & Returns

We currently offer free shipping in India for purchase of any product on our website. For international shipments please refer to the charges at the time of checkout or alternatively please contact us via Whats App at +91-9840702969 for more details.

Delivery time of the piece depends on availability. If we do not have the piece in stock, we will have to hand-craft it for you. Once you add a piece to the cart with your postal address, we will tell you the estimated delivery time. In most cases, if the product is in stock we take 2-3 days for delivery within India & if we have to make it to order, it takes about 10-14 days. International delivery varies depending on the country. Please contact us via Whats App at +91-9840702969 for more details.

All our products are securely packed to avoid any damage during transit. Please rest assured about safety of your beautiful jewellery when you order.

Yes, of course! Feel free to get in touch with our Customer Care Team for any queries regarding the jewellery you have ordered.

Yes we do ship outside India. Please note, the taxes & charges are as applicable. For more information contact us via Whats App at +91-9840702969 or email at [email protected] for more details.

Please contact us via Whats App at + 91 - 9840702969 for more or email our Customer Care Team at [email protected] to help with the status of international orders

All packages we send are insured. A signature and ID proof is required on delivery of order. You will receive an email that your package is on it's way.

Please click here to check if we can deliver the jewellery to your pin-code.

We offer an exceptional 7-day money-back-return policy on any jewellery purchased with us. Send back your jewellery in original condition, with the jewellery invoice attached, for a full refund. All you pay is return shipping. Contact our Customer Care Team - +91-9840702969 for arrangements.

Yes, in case you decide to return a product, you will be charged for return shipment.

After receiving your returned order, our team would inspect it and credit the amount in 4-5 working days. It depends on your card issuer on how long it takes to reflect in your account.

Sorry, for international shipments due to logistic challenges we do not have a return policy.


Jewellery & Gemstones

Yes, of course! Our talented designers would be happy to help customize a design from scratch. Visit our Customize page and please fill out the details. Also give Gehna Customer Care a call at +91-9840702969 and our personal shopping consultants would be happy to assist you.

We offer trial of custom-made orders at our boutique in Chennai. If you'd like to take a trial please let us know and we'll make the arrangements for the same at our store in Chennai.

Some designs are available with different size or shape of gemstones or we may carry something similar in the size and shape you want. Whats App our team at + 91-9840702969 or Email us at [email protected] for your queries.

Yes all our gemstones used in the jewellery are natural.

Yes all our jewellery is BIS Hallmarked. Stay assured of the best from us.

All our diamond jewellery is made with EF-VVS graded diamonds. Incase you'd like to use diamonds of lower quality in any of the designs on our website, please get in touch with our Customer Care Team +91-9840702969 or just e-mail us at [email protected] with your specs and we will do our best to source them for you.

It is not always possible to tell from where a gemstone or diamond originated after it has been cut and polished. But at Gehna we choose our suppliers carefully and do our best to assure that all precious & semi-precious stones we sell are responsibly mined.

We at Gehna believe in fair trade practices. We take special care to source from vendors who sell only conflict free diamonds.

We love creating heirlooms that last for generations. Why not trying beautiful gemstones like white sapphire or white topaz than using something that's made in a factory. Consider affordable colorful gems such as amethyst, citrine or garnet. You'll thank us later!

Sorry, we do not undertake custom-made orders with client's gemstones & diamonds. Setting gemstones is a risky business and we'd rather not assume the risk of breaking or damaging your gem.


After Sales Service

All sales prices are final and Gehna does not price match. Our prices are calculated using current prices of metal and gems to give you the best rate possible. These prices do change from time to time and our prices do too.

Gehna offers one free re-sizing within 15 days of delivery. All you have to pay is shipping. Re-sizing can take two-three weeks depending on the style. Some styles may not be resizable; we'll let you now before we complete your order.

Of course, but we don't recommend it. We can't accept return of items that we have been modified by someone else. This also voids the warranty, because these modifications, when done incorrectly damage the gems or the strength of the setting.

Gehna offers one year warranty on all its products. Incase of manufacturing defect, we will repair it for free and pay for the shipping too. Please call or email our Customer Support Team & we'll be happy to address your issues. We want you to enjoy your piece and not leave it sitting inside the box!


Payments

We currently accept Master Card, Visa, American Express, Cash on Delivery & Net Banking through out payment gateway partner on the website. You can also send us a cheque. Just call us at +91-9840702969 & we'll help you with the details.

We offer 128-bit encryption to protect all information online, which is consistent industry practice. Please also read our policies in Terms & Conditions for details

Sorry as per RBI policy, our payment gateway partners do not accept International Credit Cards. We are soon having PayPal at the check-out and meanwhile you can contact our Customer Support Team at +91-9840702969 or [email protected] for processing your international credit card.


EMI

Your order will be delivered within 4 working days after the payment of your last instalment.

Yes, you can cancel the order or use credit for purchasing another product. However 10% cancellation charges will be levied if you choose to take refund. If you have not completed your instalments within your tenure or in a timely manner, the product price will be updated as per the current market value.

We have system generated emails sent to our customers for every payment made as well as the order status. Additionally, you can contact our support team at [email protected] or What’s App +91-9840702969 to receive an updated account statement.

No, there are no documents required for this monthly instalment plan. Add products to your cart & keep shopping!

No, there is no fixed date. Payment is flexible, i.e. you can pay these installments at your convenience. Our support team will be in touch with you & send a payment link. However, it is mandatory to make on payment every month ( within 31 days of previous payment) and complete the payment within the fixed tenure, failing which you will be considered a defaulter. In case of defaulters, benefit of the plan will not be applicable and the price in the order will be updated according to the current gold rate on the website.

No the EMI will not be auto-deducted from your account. We do not store your bank or card details. Our customer support team will send you a payment request every month of the EMI amount.

You can pay via Net Banking, NEFT, Credit Card, Debit Card or UPI transaction like Google Pay.

Our support team will contact you each month for the EMI payment via Whats App or Email and send you a payment link.

Yes you can pre-close your EMI if the prices of the products drop. Please contact our support team on Whats App at +91-98407 02969 and our team they will help you close the EMI.

Any discounts on the products at the time of down-payment will be applicable. In case there is discount on the product during the EMI tenure you will not be allowed to pre-close the EMI.

No this is applicable only for customers in India. Currently we do not have option for International customers. Sorry.

Yes the minimum cart value is 10000 INR to avail the EMI plan.


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