FAQs: Frequently Asked Questions

What is the process of placing an order with Gehna?
Based on your jewellery requirement vis-a-vis

  • The technique (kundan, south Indian closed setting or 18 karat open setting.
  • The materials (gold or silver, with diamonds, precious and semiprecious gemstones, or combination thereof.
  • The product type (necklace, pendant, earring, etc.)
  • The budget, we would offer you some design options.

Once the design satisfies your specifications and aesthetics, you may then place an order by an advance payment to the tune of 50% of the estimated value of the jewellery product.

Can I place an order at your website?
No. You may browse our catalogue on the website, but would have to get in touch with us at our boutique to place an order.

What services do you offer?
The services offered at Gehna are as follows
  • Customised Jewellery design
  • Customised Jewellery manufacturing
  • In-house jewellery design and manufacturing
  • Jewellery evaluation
  • Jewellery cleaning and polishing
  • Buying and selling of gold and silver bars or coins.

Do you offer repair services?


Do you work with clients diamonds/gemstones?

What metals do you work with?
We work with gold, silver and a combination of the two metals.

Do you keep jewellery on display?
Yes. Showcasing Gehna’s original designs and unique aesthetics, we constantly add new creations to the in-house Gehna Exclusives.

Why do you have only limited variety in ready jewellery?
We are essentially a boutique that caters to clients with specific jewellery needs. Hence we focus on bespoke pieces and maintain Gehna Exclusives at a conservative level.

Are custom-orders more expensive than Gehna Exclusives?

What would be the gestation period to execute a client’s jewellery requirement? Is there a long wait for custom orders?
No, the wait is not long by any standards. We take an average of 2-4 weeks for open and closed setting south Indian styles of jewellery making, and an average of 8-16 weeks for the Kundan style based on the scale of the piece.

Would there be a variance in the cost estimate given at the time of placing an order and the time of final delivery of the jewellery piece?
The “estimate” of the jewellery design before placing an order would most likely vary from the “final cost” of the jewellery piece. The degree of variance would be no more than +/-5%.

Can I see a sample of the jewellery piece ordered for before final completion?
Yes. In fact, we recommend a sighting of the jewellery piece at the “ghat” stage.

What happens if I am unhappy with how the jewellery has turned out finally?
If, for some reason, the piece of jewellery is not as you had envisioned it, the client shall be under no obligation to take the jewellery, no questions asked.

Do you have any gold savings schemes?
Yes, we have gold savings schemes under “Swarna Sampathi” (link attached).

What is the buyback policy at Gehna?
In case of exchange of jewellery purchased from our boutique, we offer a 100% exchange on the material value of the jewellery. And as for refunds, 90% of the material value of the jewellery would be the standard.

What would confirm the placing of a jewellery order?
The placing of a jewellery order is considered “confirmed” once an advance payment to the tune of 50% of the estimated value of the jewellery product is made.

Do you provide any guarantees for your jewellery?
Gehna prides itself in the fact that all aspects of making the jewellery are personally looked at the Mr.Sunith Samdaria, a person whose experience pans for more than 20 years in the diamond business, right from sourcing of diamonds and gemstones, to the supervision of design and to the last detail in the manufacturing of the pieces. Hence, all jewellery has his personal assurance of the highest quality. Besides this, Gehna does also provide a guarantee in writing of the jewellery that goes out of Gehna.

Do you charge VAT?

How do I measure my ring /bangle size?
The easiest way to measure a ring size is by taking a sample ring, placing it on a ruler and reading off the inner diameter of the ring in millimetres. The same goes for a bangle. These millimetre readings can then be converted into the various international systems for denoting the sizes of jewellery rings by referring to this (provide link to the ring sizing chart here) chart.

Where does Gehna manufacture its jewellery?
Gehna has developed its own workshop of skilled craftsmen over the years here in Chennai city. So, all jewellery made in the closed and open setting techniques are manufactured at the Gehna in-house workshop, while the kundan jewellery is manufactured by Gehna’s handpicked craftsmen from the quaint city of Bikaner, where the kundan style of jewellery making is the age-old practice of the craftsmen there.

How it is that jewellery by certain other companies is more expensive than at your boutique?
At Gehna, we believe in delivering quality jewellery pieces at a value-for-money price tag to our discerning clients. We are able to achieve this by keeping our overheads at a minimum and being honest in our pricing.

How do I clean and care for my jewellery?
Most jewellery except corals and pearls (since they are organic) are cleaned by dipping them into a bath of lukewarm baby shampoo water, and cleaned with a soft-bristled toothbrush. The jewellery is then wiped dry with a soft towel which does not tug at the metal settings of the gemstones.

How is the rate of gold decided?
The rate of gold is based on the day’s rate notified by The Madras Jewellers and Diamond Merchants’ Association (MJDMA).

How often does your inventory change?
Our inventory changes twice a week.