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FAQ’s for Silver Jewelry Boxes

Q: ​I like the concept but would like to customize my own box? Can I do it?

A: ​Yes! Of​c​ourse, you are your best stylist. Gehna understands its customers well and we are always flexible with your creations. We would love to see you customize your own box​. Drop us a message here and our team would be happy to help you.

Q: ​With the current situation, am curious to know your hygiene standards at your store and products?

A: At ​Gehna ​we are strict about the well-maintained sanitized store and products. We have a strict protocol for quality control and product hygiene standards before they are packed and shipped to the customer.

Q: ​What is your return/exchange policy for the boxes?

A: ​All silver Boxes as part of this campaign have free exchanges. We do not accept returns on the boxes. The exchange will be accepted only if it is informed within 2 days from the date of delivery. Once you reach out to us, We will help you find a replacement.

Q: Can I buy individual products from the boxes?

A: ​Yes, you're most welcome to shop for individual pieces. You can browse through our Silver Earrings & Silver Pendant designs.

Q: ​How are your orders shipped? Are they secure?

A: ​All our products are safely packaged in a tin box and wrapped securely. ​The packages will be shipped and delivered vide our ​logistics partner BlueDart and the tracking number will be emailed to you. ​Our parcels are insured and it's our responsibility until delivered.

Q: Does your Silver Jewelry Tarnish?

A: All our Silver Jewelry undergoes an Anti-Tarnish coat. We advise you to keep the silver jewelry in airtight covers to avoid any tarnish. Please also do not use perfumes, soaps or make-up on the jewelry. ​

You can read more about our general FAQs here.